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最新的 Salesforce Service Cloud Consultant Service-Cloud-Consultant 免費考試真題 (Q123-Q128):

問題 #123
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

A. Implement Recommended Articles.
B. Configure Web-to-Case.
C. Deploy a Partner Central Community.
D. Create a Customer Experience Cloud site.

答案：D

解題說明：
Explanation
A Customer Experience Cloud site is a solution that allows customers to access self-service portals, knowledge bases, and communities. It can be used to provide customers with product installation guides, warranty information, and other relevant content. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.customer_experience_cloud.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customer_experience_cloud_sites.htm&type=5

問題 #124
The Universal Containers contact center offers support through phone, email, public website, and a Community. The contact center manger wants to demonstrate the success of recent self-service initiatives to executive management.
Which two reports should the contact center manager present to executive management?
Choose 2 answers

A. Number of IVR inquiries without agent involvement.
B. Number of cases created - - Site by month
C. Number of cases closed by a self-service user
D. Average call handle time by team.

答案：B,C

問題 #125
Universal Containers wants to display a list of open cases, data form an external system, and knowledge
articles in one view in Salesforce. What should a consultant recommend to meet this requirement?

A. Create a custom Visualforce page to display case list view, external system, and knowledge articles
B. Configure the agent console and display the articles, case view, and external system custom object
C. Configure the Salesforce Console for Service, add Visualforce components, and activate the Knowledge
sidebar.
D. Configure the Salesforce Console for Service, integrate the external system, and enable Knowledge

答案：C

問題 #126
After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?

A. Add Authors to the FAQ data category
B. Grant Authors acess to FAQ artcle type
C. Set Article Or Wide to Public Read Write
D. Grant authors access to the FAQ records type

答案：D

解題說明：
Explanation
Granting authors access to the FAQ record type is the recommended solution to correct the problem of authors being unable to create FAQ article types after migration from Knowledge to Lightning Knowledge. A record type is a way of defining different business processes, page layouts, and picklist values for different types of records within an object. A record type can be used to control which users can create, view, edit, or delete records of that type. When migrating from Knowledge to Lightning Knowledge, each Classic article type becomes a Lightning record type. Therefore, granting authors access to the FAQ record type can enable them to create FAQ articles in Lightning Knowledge. Verified References: [Service Cloud Consultant Certification Guide & Tips], Record Types Overview

問題 #127
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.
How should a consultant correct this problem?

A. Set Article Org Wide Default to Public ReadWrite.
B. Grant Authors access to the FAQ record type.
C. Add Authors to the FAQ Data Category.
D. Grant Authors access to the FAQ article type.

答案：B

問題 #128
......

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值得信賴的Service-Cloud-Consultant考題免費下載和資格考試領導者和準確的最新Service-Cloud-Consultant試題

實用的Service-Cloud-Consultant考題免費下載 |高通過率的考試材料|有效的最新Service-Cloud-Consultant試題

最新的 Salesforce Service Cloud Consultant Service-Cloud-Consultant 免費考試真題 (Q123-Q128):

無與倫比的Service-Cloud-Consultant考題免費下載和資格考試的領導者和完美的Service-Cloud-Consultant：Salesforce Certified Service cloud consultant

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