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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q426-Q431):

NEW QUESTION # 426
An organization is transitioning to remote work and needs to ensure employees have continuous access to their files. They decide to use OneDrive for business to map drives on employees' computers. What is a key step in setting this up correctly for all users regardless of their location?

A. Configure VPN access to the corporate network for each user
B. Ensure each user's computer is part of the same Active Directory domain
C. Set up OneDrive files on-demand to minimize local storage use
D. Assign static IP addresses to all remote devices

Answer: C

Explanation:
Setting up OneDrive files on-demand allows users to access their files without fully downloading them to their device, thus saving on local storage and allowing immediate access to a large number of files as needed without waiting for full syncs.
Option A is incorrect because VPN is not necessary for accessing OneDrive, which is cloud- based and accessible over the internet.
Option B is incorrect because being part of an Active Directory domain isn't required for accessing OneDrive.
Option D is incorrect because static IP addresses are irrelevant for accessing cloud services like OneDrive.

NEW QUESTION # 427
A technician needs to check network cables in a tight and cluttered server room. What safety precaution is most important to prevent accidents?

A. Move quickly through the server room to minimize time spent in a confined space
B. Use appropriate signage to indicate maintenance is in progress and secure loose cables before beginning work
C. Keep all tools in a belt to avoid leaving them on the floor
D. Bring additional lighting to use if the server room lighting is insufficient

Answer: B

Explanation:
Use appropriate signage to indicate maintenance is in progress and secure loose cables before beginning work Using signage to indicate that maintenance work is being carried out helps prevent others from entering and possibly interfering with the equipment or tripping over unsecured cables. Securing cables also minimizes the risk of tripping, which is crucial in a cluttered environment.
Option A is incorrect because moving quickly can increase the risk of tripping or damaging equipment.
Option C is incorrect as additional lighting, while helpful, does not prevent tripping hazards or physical injuries from unsecured cables.
Option D is incorrect because keeping tools in a belt, although useful for organization, does not address the main safety concerns in a cluttered server room.

NEW QUESTION # 428
A printer indicates a toner is not installed properly after a new cartridge was placed.
What should the technician do to resolve this alert?

A. Power cycle the printer
B. Remove and reinstall the toner cartridge
C. Upgrade the printer firmware
D. Reset the printer to factory settings

Answer: B

Explanation:
Correct Answer. C. Remove and reinstall the toner cartridge Often, a toner not installed alert occurs if the cartridge is not fully clicked into place. Removing and reinstalling the toner can ensure it is seated correctly in the printer.
Option A is incorrect. Resetting to factory settings is excessive for a toner installation issue.
Option B is incorrect. While power cycling can help with some issues, it's less likely to resolve incorrect installation alerts.
Option D is incorrect. Firmware upgrades are for software issues and improvements, not for physical installation problems.

NEW QUESTION # 429
A user calls help desk to report that they cannot connect to the company's internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.
What should the technician do next?

A. Implement a plan by changing theusers network settings to match the company standard
B. Document the problem and solution in the company's IT knowledge base.
C. Resolve the issue by restarting the wireless access point.
D. Consider the probable cause for the failure by checking whether other users are affected.

Answer: D

Explanation:
According to the standard troubleshooting process, after you establish a probable cause you must test that theory before implementing any changes. Checking if other users are affected helps confirm whether the issue is isolated to the one user's settings (supporting your misconfiguration theory) or is a broader network problem.

NEW QUESTION # 430
What is a crucial consideration when upgrading from a SATA SSD to an NVMe M.2 SSD in a desktop computer?

A. Ensuring the M.2 SSD is the same brand as the motherboard
B. Installing additional cooling fans in the desktop
C. Replacing all SATA drives with NVMe drives
D. Checking if the motherboard has an available M.2 slot that supports NVMe

Answer: D

Explanation:
Correct Answer. A. Checking if the motherboard has an available M.2 slot that supports NVMe NVMe M.2 SSDs require a specific M.2 slot that supports NVMe protocol for maximum performance. Not all motherboards have M.2 slots, and not all M.2 slots support NVMe, making this check essential.
Option B is incorrect because it is unnecessary to replace all SATA drives; NVMe can be added as a supplement for faster data access while keeping SATA drives for additional storage.
Option C is incorrect because while matching brands can sometimes ensure better compatibility, it is not a requirement for functionality.
Option D is incorrect because while NVMe drives can run hotter than SATA SSDs, whether additional cooling is necessary depends on the system's overall cooling setup and the workload.

NEW QUESTION # 431
......

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100-140 Reliable Exam Simulator & 100-140 Valid Exam Prep

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q426-Q431):

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